Refund policy

REFUND, RETURN & CANCELLATION POLICY

1. Returns and Exchanges

All purchases are considered final unless the product received is determined to be defective. We do not accept returns or exchanges for reasons other than a verified product defect( this does not include the product that got lost,stolen or broken during the shipping )

If you believe that a product you received is defective, you must contact us promptly after delivery. Your request must include the order number, relevant purchase information, and a clear description of the alleged defect. Additional information or photographs may be requested to assist us in evaluating the claim.

Upon review of your claim, we will advise you of the applicable return procedures and whether the product may qualify for a refund or replacement.

2. Inspection and Resolution of Defective Products

Any product authorized for return must be received by us before a final determination regarding a refund or replacement is made. Upon receipt, the returned product will be inspected to determine whether the claimed defect is eligible for coverage under this policy.

If, following our inspection, the product is determined to qualify for a refund or replacement, we will, at our discretion and subject to the terms of this policy, either:

provide a replacement product; or
issue a refund of the purchase price.

Any approved refund will be issued to the original payment method used for the transaction.

Submission of a return request does not guarantee that a refund or replacement will be approved.

3. Older and Vintage Wines

Purchasers acknowledge that the purchase of older, vintage, or otherwise aged wines involves inherent risks. Even when wines have been stored properly and handled with appropriate care, their condition, taste, quality, or suitability may be affected by age and other factors beyond our control.

Accordingly, we are unable to accept returns or issue refunds for wines that are more than five (5) years old or have a purchase price exceeding $100, unless the applicable producer agrees to replace the wine.

By purchasing an older wine, the purchaser acknowledges and accepts these risks and the limitations set forth in this policy.

4. Shipping and Return Costs

Except where otherwise required by applicable law, shipping and handling charges are non-refundable.

Where a return has been authorized, all costs associated with returning the product, including shipping, insurance, and related expenses, are the responsibility of the purchaser. The purchaser is also responsible for ensuring that the returned product is adequately packaged and insured against loss or damage during transit.

We are not responsible for products that are lost, stolen, or damaged while being returned to us.

5. Order Cancellations

Cancellation requests are not guaranteed and may only be accommodated if the order has not already been processed, packaged, or shipped. Once an order has entered fulfillment or has been shipped, it may no longer be eligible for cancellation and will be subject to the terms of this policy.

Any cancellation request should be submitted as soon as possible after the order is placed.