Shipping policy

GENERAL SHIPPING DETAILS AND POLICY
Shipping costs depend on where you live and the size of your package. You’ll see the estimated shipping price at checkout before you pay. Please make sure we can deliver to your address before placing your order. If we can’t ship to you, you’ll need to pick up your order in person at one of our Calgary, Alberta locations.

We do not ship to PO box addresses.

PROCESSING AND DELIVERY TIME 

We process all orders within 2–4 business days. During this time, your order is prepared and packed for shipment.

Once your order is ready to ship or has been handed over to the carrier, you will receive a confirmation email with your tracking number based on the shipping option selected at checkout.

 

Orders can be placed 24 hours a day, 7 days a week

For faster processing, Please place your order between Friday and Tuesday.
NOTE: On Tuesdays, orders must be placed before 12:00 PM MDT (GMT -06:00) for eligible faster processing .


At checkout, you’ll usually see an estimated delivery date. Please note that this estimate date does not include order processing time—it only reflects the time the courier takes to deliver your package after it has been shipped to them from the store warehouse. 

Estimated Processing and delivery Times for an order will be between 7-10  business days. 

Delivery times may vary depending on the shipping company, your location, the delivery method, and the items you ordered.

An adult of legal age must be present to receive the delivery and provide ID and a signature. If no adult is available, the package will be taken to the nearest postal location for pickup. Orders cannot be left at the door or unattended due to security of the package.

Possible Delays:
Please note that delivery times may be affected by:

  • Low inventory in the warehouse
  • Holiday seasons (like Christmas or new-year ) 
  • Carrier delays or strikes
  • Severe weather conditions

DAMAGE AND LOST SHIPMENTS

We are not responsible for any loss or damage that happens during shipping by third-party couriers. We carefully pack every order, but once it leaves our warehouse, it is no longer under our control.

 

 

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